 | The goal of the Help desk is to be the central point of contact between sub-brokers and the organisation. |
| Help desk is the place in the organisation where the Sub-brokers can lodge their suggestions/queries and complaints via a phone and/or e-mails. |
| Focal point for reporting all queries and gets the solutions at the earliest. |
| Help Desk has an obligation to keep informing the sub-brokers of any events, actions which are being changed in day-to-day activities. |